FAQs

For a secure and efficient payment process, we use Shopify Payments by Shopify. Your transaction is protected, ensuring your peace of mind.

To redeem a discount code, enter it in the "Discount Code" area during the checkout process. Make sure it's entered correctly before you complete your order, as it may not be possible to apply it afterwards.

Absolutely! Once your order has been dispatched, you will receive tracking information via email. This allows you to follow your order's journey until it arrives at your home. Track Your Order

If you have questions about your order, our dedicated customer support team is here to help. Contact us at Support@hoboxe.shop. For faster service, please include your email address and order number.

To modify or cancel your order, please contact our Customer Service at Support@hoboxe.shop. We'll do our best to accommodate your request. Keep in mind that cancellations may not be possible once the item has been shipped. For more details, refer to our Refund and Return Policy.

If you experience delays or problems with receiving your order, please first check with the carrier to confirm the delivery address. Additionally, providing your phone number may help in processing a claim with the carrier to locate your package, usually within a week.

Once your return is approved, monitor the return tracking number. After the item reaches our warehouse, we will process your refund promptly, usually within 2-3 business days.

For products that require assembly, instructions are included in the packaging. If you need further assistance, reach out to our customer service at Support@hoboxe.shop, and we can provide online guidelines for your product.